Care Home News

Should care workers call residents 'sweetie' and 'love'?

15 Sep 2015

Stephanie Kirkman Meikle, chief executive, Skills 4 Living Centre
YES A care home in Harrogate was criticised recently by the Care Quality Commission for using 'patronising' language to its residents who have learning disabilities, with staff referring to them as 'sweetie' and 'love'. However,...

Adult Social Care Inspector, Care Quality Commission
NO The CQC inspector criticised the care home staff for its endearments, saying 'However, throughout our visit we heard staff using terms such as ‘sweetie’, ‘darling’,‘handsome’ and 'love' when speaking to and about people who........